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EDSP 5370: Need Help?

Contact Us!

During working hours:

Call: 903-566-7343

General email:

Specific email: Subject Librarian

IM (Instant Message): 

At other times:

Leave a message at 903-566-7343

Send an email to: or Subject Librarian


Off Campus Access

Remote (off-site) access to the library's databases and other electronic resources is password secured.

Your remote access login is your Patriots ID & password (same as your Blackboard and Patriots email logins).

When you encounter a login issue:

1) Check to make sure you are entering the login information correctly. If confident of the login,

2) Consider updating your Patriots password. Students are required to do this every 6 months.

[The first indication it is time to update your password is often a problem accessing the databases.]

If step 2 doesn't resolve the problem,

3) Contact the circulation desk (903. 566. 7342) and ask staff to check your borrowers status. If your borrower's status is current,

4) Contact the reference desk (903. 566. 7343), explain that you have completed steps 1-3, and require further assistance.

If after hours, email IT Support with a description of your problem [please include the word "Library" in the subject line].

Writing Center

Need Help with writing your paper or citing? The Writing Center is here for you!                                      

You can visit with a tutor in the Writing Center office, drop-in at the library, or even consult a tutor online. See below for details:

Writing Center Office: 

Hours- M-Th 9am- 6pm  CAS 212

 Schedule an appointment by email ( or call 903-565-5995

 Drop-in sessions are also okay but are on a first come, first served basis if there is a tutor available.

 2 appointments/ week

 Bring a copy of your paper and a copy of the paper assignment

Online Tutoring:

You still need to schedule a time to meet with a tutor either by email or phone ( or 903-565-5995)

 The only difference in online sessions, is you email your paper and assignment instructions to the writing center's email address before your appointment time, and, at your appointment time, you wait to get an email from us with further instructions. 

 Online tutoring uses GoogleDocs for real time tutoring help

In all sessions, you must be an active participant in your session by asking and answering questions. Our approach is to teach students writing skills and editing strategies; we do not edit papers for students. Our hope is that students will learn enough about writing and editing to make our assistance unnecessary in the future.


Library Late Night Hours:

• T-Th 8pm-10pm    Located in the main library lobby area

• Only drop-in sessions, no appointments necessary

• Bring a copy of your paper and a copy of the paper assignment

Interlibrary Loan


The library does not have access to every book or article printed. You can still receive it through Interlibrary Loan (ILL).

The ILL staff processes your order, sends it to other libraries, and is examined by staff at the other library. An article can take a minimum of 2-3 business days to arrive to your email account. A print book can take a week or more to arrive, since it's sent via a Texas university library courier system or the United States Post Office mail, if the lending university library is outside of Texas.

Most requests are free. But if you need something that is not common, you might have to pay a fee to borrow it. The ILL staff will notify you if you need to pay.

When you pick up the book or article that has a fee, you can pay at the Circulation Desk; cash or checks are accepted. If you want to pay with a credit card, you must pay at the Cashier's Office in the One-Stop Shop in the Administration Building during regular working hours



  • You can pick up the print book at the Circulation Desk during regular working hours. Please bring your P2 to check out the book.
  • If you are based in Longview or Palestine, your book will be taken to the library over there. You do not need to come to Tyler to pick it up.
  • Exception: If you are a a DISTANCE STUDENT, we can mail the book to your home. Please indicate your status on the request form. When you return the book, you will have a pre-paid postage stamp on the envelope, which you can drop off at the nearest Post Office.



  • Go to this site.
  • Your address is where you can receive mail from the U.S. Post Office. If you have an office assigned to you, you may use that address as your mailing address. You must fill in a valid mailing address, even if you will be picking up books at the library.
  • The library does not give out your personal information to anyone.



  • If you find a book or article that the library does not own, you will see this icon:  . The ILL request form will be autofilled. You just need to enter the cost that you will pay. Most users enter $0 .
  • Sometimes an article  will have  icon, but the article does not appear. You will have to manually fill in the article information.



  • Due Date is noted on your slip.
  • $2.00/ day, payable at the Circulation Desk.
  • DISTANCE STUDENTS: Try to mail your book back before the due date. Contact the ILL Office, if you have any issues.



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