Skip to Main Content

Connecting from Off Campus/Open Athens

You can use all these wonderful library resources even if you're not on campus!

Common Issues

Common Issues

While we do our best to keep up with links and connections, there are occasional errors that happen. Below are some of the most common, with tips to troubleshoot. Of course, please contact us if you're having any problems!


Mapping Error

Because OpenAthens is used to differentiate users of the Robert R. Muntz Library on the main campus, and the Watson W. Wise Library on the north campus, there are occasionally mapping errors. We see this most often with folks who were previously enrolled in a program on one campus, then enrolled in a program on the other campus. If this occurs, try clearing your cache or use an incognito window to open the library link.

An image of a statue with its face in its palm. Sorry, there was a problem with your account...Original exception...Organization mapping failed.


Bad Request

An exclamation point in a grey circle beside the text Bad Request. Further text reads, "The request could not be understood by the server due to malformed syntax. For assistance please contact your organisation administrator.

This is a link error on our part. Contact your librarian to have the link fixed. Often it just means a space was entered before the link and we can fix that quickly!


Invalid password/Account locked

Obviously this could be an actual input error on your part, but we have seen this more often when folks have a Microsoft identity with another institution. For instance, you work for a company or a school that uses Microsoft to log you into your work computer, email, etc. It's sometimes hard to log out of those accounts, but you should be able to Add an institution or use an incognito browser to bypass that account and use your UT Tyler credentials.

Like us on Facebook

Follow us on Instagram

Check us out on YouTube