While we do our best to keep up with links and connections, there are occasional errors that happen. Below are some of the most common, with tips to troubleshoot. Of course, please contact us if you're having any problems!
The most common issue we encounter is users linking to the wrong library. Did you know UT Tyler has two amazing libraries? Use our library, the Robert R. Muntz Library, if you're affiliated with a program housed at the academic (main) campus. Use the Watson W. Wise Library if you're affiliated with a program housed at the Med School or HSC Campus.
Mapping Error
As mentioned above, UT Tyler has two separate libraries. Because OpenAthens is used to differentiate users of the two libraries, there are occasionally mapping errors. We see this most often with folks who were previously enrolled in a program on one campus, then enrolled in a program on the other campus. If this occurs, try clearing your cache or use an incognito window to open the library link.
Bad Request
This is a link error on our part. Contact your librarian to have the link fixed. Often it just means a space was entered before the link and we can fix that quickly!
Invalid password/Account locked
Obviously this could be an actual input error on your part, but we have seen this more often when folks have a Microsoft identity with another institution. For instance, you work for a company or a school that uses Microsoft to log you into your work computer, email, etc. It's sometimes hard to log out of those accounts, but you should be able to Add an institution or use an incognito browser to bypass that account and use your UT Tyler credentials.