Logging into the Virtual Desktop allows you to connect to our network and turn your home computer or laptop into an extension of the computers we have here on campus. You can access your Patriots or UT Tyler email, Canvas, MyUTTyler, and more! Best of all, you can more easily access library resources from the Horizon Desktop - connecting to our databases through the virtual desktop means you're automatically authenticated as a user!
For more information, check out our Off-Campus Access Guide!
Off-campus access to the databases is restricted to currently enrolled UT Tyler students, faculty, staff, & preceptors.
For more troubleshooting tips, take a look at the Connecting from Off-Campus Guide
Contact the Library at 903.566.7343
|Did I use the correct login button for my status?||Students, Faculty and Staff use one login button to authenticate off campus access. Preceptors use a different login button.||Y/N|
|When did I last update my Patriots ID password?||Patriots ID passwords must be changed after each semester. To change your password, use https://uttyler.service-now.com/sp, select Student Password Reset, and follow the prompts.||Y/N|
|Are the pop-up blockers disabled on the browser I am using to login?||Active pop-up blockers can prevent successful remote login.||Y/N|
|Do I use a firewall on my computer? If so, was it active when I attempted to log in?||
Active firewalls can prevent successful remote login.
|Do I use a vpn when online? If so, was it active when I attempted to log in?||Active Virtual Private Networks (VPNs) can prevent the server from recognizing your computer's IP as yours.||Y/N|
|Have I tried to log in with a different browser?||Switching browsers can sometimes make the difference.||Y/N|
|Where am I trying to login from (home, a health facility or school)?||Some institutions, especially healthcare facilities, maintain prohibitive IT security measures that prevent successful remote authentication.||Y/N|
|Have I cleared the cache on my browser?||Insufficient browser memory can affect login success.||Y/N|
When you contact the library for assistance with a remote access problem, these are the initial solutions we will attempt. Going through before contacting us might resolve the issue.