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Connecting from off-campus: Common Problems

This guide tells you how to connect to the library resources from off campus and offers some troubleshooting tips if you run into problems.

Pop-up Blockers * Cookies * Firewalls

Pop-up blockers may interfere with the performance of some databases. If you are having problems accessing the library's databases, turn off all pop-up blockers; this includes pop-up blockers in Yahoo! and Google toolbars. How to turn off pop-up blockers: http://ask.library.uttyler.edu/a.php?qid=1291069

 

If you receive a cookie error, first check your browser to be sure cookies are enabled. If your browser is set to accept cookies and you continue to receive the cookie error, it indicates that a firewall or security setting on you computer is blocking the cookie from being set. How to enable cookies: http://ask.library.uttyler.edu/a.php?qid=1291122

 

Personal firewalls can sometimes cause problems.  Frequently a "Page cannot be displayed" message indicates a firewall issue.  Temporarily disable the firewall and see if that allows you to connect properly.  If turning off your firewall solves the problem, create an exception for ezproxy.uttyler.edu and turn your firewall back on. How to disable the firewall: http://ask.library.uttyler.edu/a.php?qid=1291131

Other things to try

Chrome, Firefox, Internet Explorer, or Safari--if you're using one and getting errors, try a different browser.

 

Clear the browser cache.  Don't forget to close all tabs but one before clearing.  And after clearing, close and reopen the browser. Here are instructions for different browsers: http://ask.library.uttyler.edu/a.php?qid=234108.

 

Chat with us

We're available to chat with you during library hours.

Get Help

If you need more help, please contact the library:

Please include the following information:

  • Name of database/resource you are accessing
  • The problem you encountered
  • Error messages seen
  • Steps taken
  • Browser name
  • Your location (on-campus, home, etc.)